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Questions studios ask us

If yours isn't here, send it with your project details and we'll answer within two working days.

Do we have to be on Momence?

Momence is what we build around best, and most of our sites use it. If you're moving to Momence, the site can launch ready for the switch. If your practitioners use Jane or Cliniko, the site hands visitors to those systems cleanly.

Are you a Momence partner?

We're independent of Momence. Your account stays yours. If we ever receive a referral fee from a platform we recommend, we'll tell you in writing before you decide.

Who owns the website?

You do: the domain, the design, the content and the code. If you leave us, you take everything with you.

Will you guarantee more bookings?

No. Nobody honest can. We make it easier to find the right thing and book it, and we'll show you what changed after launch.

We offer acupuncture or massage as well as classes. How do you handle health claims?

We keep practitioner care and classes on separate paths, and we write about experiences, not outcomes. Your practitioners write and approve any clinical copy. We don't collect health information on the website; intake stays in their own systems.

How long does it take?

Essentials takes 2–3 weeks, Signature 4–5 weeks and Campus 6–8 weeks, from the day we have your content. We can plan the launch around your season or a teacher training.

How do we pay?

The price is fixed before we start. You pay in three instalments: at the start, at design approval and at launch.

Can our team edit the site?

Signature and Campus include a content editor for text, offers and pages. On Essentials, changes go through a care plan.

We're on Squarespace or WordPress now. Can you move us?

Yes. We rebuild the site and redirect your old addresses, so links and search results keep working.

Do you write the copy and take photos?

We plan every page and edit your words so they're clear and consistent. Full copywriting and photography are quoted separately if you need them.

What happens after launch?

Care plans start at $270 a month for 3 hours, with hosting included. They're month to month after the first three months, and you can stop any time after that.

Let's make the way in as calm as the visit.

Tell us about your studio. We reply within two working days with a suggested plan and a fixed price.